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Responsible for $7m profit through savings resulting from business process reengineering. Managed training budgets and efficiency reporting to resort general managers and vice presidents.
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Oversee all aspects of technical training for 16 resort front office operations. As the resort operations and property management system expert, RhondaI selected, trained, and managed a team of 25 instructors for introductory and advanced system education courses.
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Curriculum design and documentation supporting all corporate directives on standard operating procedures, service guidelines, and performance excellence missions.
- Business process liaison between resort operations and affected business units including AR, AP and IS. Custom design projects upon request for individual resorts and specialized systems including the dining reservation system (DRS), resort security, and the Disney Vacation Club.
- 1995 Recipient of the coveted Cast Excellence Award for incorporating humor and entertainment into required technical training course curriculum.
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